Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Digitap Travel Agency ("we," "us," "our," or "Company") operates the website https://digltap.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or use our travel services.

We are committed to protecting your privacy and ensuring the security of your personal data. By accessing or using our Website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request travel quotes or consultations
• Book travel services through our agency
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or blog updates
• Participate in surveys or promotional activities
• Create an account on our Website

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Passport information and travel document details
• Payment and billing information
• Travel preferences and special requirements
• Dietary restrictions or medical information relevant to travel
• Emergency contact information

1.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Device identifiers
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze Website traffic. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our Website
• Improve Website functionality and performance
• Deliver personalized content and advertisements
• Analyze traffic patterns and user behavior

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain Website features and functionality.

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Providing Travel Services

• Processing and fulfilling travel bookings and reservations
• Arranging flights, accommodations, tours, and other travel services
• Coordinating with travel suppliers, airlines, hotels, and tour operators
• Managing travel itineraries and providing trip documentation
• Handling special requests and accommodations
• Providing customer support and assistance

2.2 Communication

• Responding to inquiries and providing requested information
• Sending booking confirmations and travel updates
• Providing important travel alerts and notifications
• Sharing travel tips, destination guides, and blog content
• Sending promotional offers and special deals (with your consent)
• Conducting customer satisfaction surveys

2.3 Business Operations

• Processing payments and managing financial transactions
• Maintaining accurate booking and customer records
• Detecting and preventing fraud or unauthorized activities
• Complying with legal obligations and regulatory requirements
• Resolving disputes and enforcing agreements
• Improving our services and developing new offerings

2.4 Website Improvement and Analytics

• Analyzing Website usage patterns and user behavior
• Identifying technical issues and improving performance
• Testing new features and functionality
• Understanding user preferences and interests
• Optimizing content and user experience

3. Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

3.1 Travel Service Providers

We share necessary information with airlines, hotels, tour operators, insurance providers, and other travel suppliers to fulfill your bookings and provide requested services. These partners may be located in various countries worldwide.

3.2 Payment Processors

We use secure third-party payment processors to handle financial transactions. Your payment information is transmitted directly to these processors and is not stored on our servers.

3.3 Service Providers

We may share information with trusted service providers who assist with:

• Website hosting and maintenance
• Email marketing and communication services
• Customer relationship management
• Data analytics and reporting
• Technical support and IT services

These service providers are contractually obligated to protect your information and use it only for specified purposes.

3.4 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes, such as court orders or subpoenas
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential fraud or illegal activities
• Enforcement of our Terms & Conditions

3.5 Business Transfers

If Digitap Travel Agency undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.6 With Your Consent

We may share your information with other third parties when you provide explicit consent for such disclosure.

4. International Data Transfers

As a travel agency operating internationally, we may transfer your personal information to countries outside your country of residence, including countries that may have different data protection standards. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by relevant authorities
• Ensuring adequate data protection frameworks are in place
• Obtaining your explicit consent when required
• Implementing technical and organizational security measures

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption of sensitive data during transmission and storage
• Secure server infrastructure with firewall protection
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Employee training on data protection and privacy practices
• Secure backup systems and disaster recovery procedures

While we strive to protect your information, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information collected
• Legal and regulatory requirements
• Business and operational needs
• Contractual obligations

Generally, we retain:

• Booking and transaction records for 7 years for financial and legal purposes
• Customer account information until account closure plus applicable retention period
• Marketing communication preferences until you unsubscribe
• Website analytics data in aggregated form indefinitely

After the retention period expires, we securely delete or anonymize your personal information.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You may request deletion of your personal information, subject to legal obligations that may require us to retain certain data.

7.4 Objection and Restriction

You can object to or request restriction of certain processing activities, including direct marketing communications.

7.5 Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time.

7.6 Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us using the information provided in Section 12.

8. Marketing Communications

With your consent, we may send you marketing communications about our travel services, special offers, destination guides, and travel tips via email, SMS, or other channels.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying "STOP" to SMS messages
• Updating your communication preferences in your account settings
• Contacting us directly using the information below

Please note that even if you opt out of marketing communications, we will continue to send transactional messages related to your bookings and customer service inquiries.

9. Third-Party Websites and Services

Our Website may contain links to third-party websites, including social media platforms, travel suppliers, and partner services. This Privacy Policy applies only to our Website and services. We are not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit. Third-party services have their own terms and privacy policies governing data collection and use.

10. Children's Privacy

Our Website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

When booking travel for minors, adults must provide necessary information and consent on behalf of the child travelers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our Website
• Notify you via email for material changes (if we have your email address)
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website and services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

We will respond to your inquiry within a reasonable timeframe, typically within 30 days of receipt.

13. Additional Information for EU/EEA Residents

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to fulfill our travel services agreement with you
• Consent: Processing based on your explicit consent (e.g., marketing communications)
• Legitimate Interests: Processing necessary for our legitimate business interests, provided your rights don't override these interests
• Legal Obligations: Processing required to comply with applicable laws and regulations

Data Controller

Digitap Travel Agency (Registration Number: 88766472) is the data controller responsible for your personal information.

International Transfers

When we transfer your data outside the EU/EEA, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions by the European Commission.

Thank you for trusting Digitap Travel Agency with your personal information and travel plans. We are committed to protecting your privacy while delivering exceptional travel experiences.