Terms & Conditions

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction and Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Digitap Travel Agency ("we," "us," "our," or "Company"), a travel agency registered under number 88766472 and operating the website https://digltap.com.

These Terms govern:

• Your access to and use of our website
• Booking of travel services through our agency
• All related services and communications
• The relationship between you and Digitap Travel Agency

By using our services, you represent that you are at least 18 years of age and have the legal capacity to enter into binding contracts. If you are booking on behalf of others, you confirm that you have authority to bind those individuals to these Terms.

2. Company Information

Legal Name: Digitap Travel Agency
Registration Number: 88766472
Registered Address: Berentlyngen 62Y, 0812 Vardø, Norway
Contact Email: [email protected]
Contact Phone: +255461133167
Website: https://digltap.com

3. Services Provided

Digitap Travel Agency acts as an intermediary between clients and travel service providers, including but not limited to:

3.1 Travel Booking Services

• Flight reservations and ticketing
• Hotel and accommodation bookings
• Tour packages and excursions
• Ground transportation arrangements
• Travel insurance coordination
• Visa assistance and documentation support
• Custom itinerary planning

3.2 Consulting Services

• Travel advice and destination recommendations
• Trip planning assistance
• Travel requirement information
• Budget planning support

3.3 Role as Agent

We act solely as an agent arranging travel services provided by independent third parties. We do not own, operate, or control airlines, hotels, tour operators, or other service providers. Each service provider operates under its own terms and conditions, which you agree to when booking through us.

4. Booking Process and Confirmation

4.1 Making a Booking

To make a booking, you must:

• Provide accurate and complete information
• Review all booking details carefully before confirmation
• Ensure all passenger names match travel documents exactly
• Provide valid contact information
• Accept applicable terms from service providers

4.2 Booking Confirmation

A booking is confirmed only when:

• We receive full or required deposit payment
• We issue written confirmation via email
• Service providers confirm availability and acceptance

Confirmation emails contain important booking details, terms, and conditions. You must review this information immediately and notify us of any errors within 24 hours.

4.3 Booking Accuracy

You are responsible for ensuring all information provided is accurate, including:

• Passenger names (must match passports/IDs exactly)
• Travel dates and times
• Contact information
• Special requirements or requests
• Dietary restrictions or medical needs

Errors in passenger names or other critical information may result in additional fees, rebooking charges, or denied boarding.

5. Pricing and Payment

5.1 Pricing

All prices displayed on our website or quoted by our agents are:

• Subject to availability at time of booking
• Based on current exchange rates and may fluctuate
• Inclusive of taxes and fees unless stated otherwise
• Valid for the period specified in the quote

We reserve the right to correct pricing errors. If a price error is discovered after booking, we will notify you and offer the option to proceed at the correct price or cancel without penalty.

5.2 Payment Terms

Payment requirements vary by service type:

• Full Payment: Required immediately for flight tickets and non-refundable services
• Deposit: Typically 20-50% required for tour packages, with balance due 30-60 days before departure
• Payment Methods: We accept major credit cards, debit cards, and bank transfers

5.3 Service Fees

We may charge service fees for our professional booking and consulting services. These fees are disclosed before booking confirmation and are separate from the cost of travel services. Service fees are generally non-refundable.

5.4 Currency

Prices may be displayed in various currencies. The final charge will be processed in the currency selected at booking. Your bank or credit card company may apply currency conversion fees.

5.5 Additional Costs

Clients are responsible for additional costs not included in the booking price, including but not limited to:

• Meals not specified in the itinerary
• Personal expenses and shopping
• Travel insurance (strongly recommended)
• Visa fees and passport costs
• Vaccinations and medical requirements
• Tips and gratuities
• Airport transfers not specified
• Baggage fees imposed by airlines

6. Cancellations and Refunds

6.1 Client-Initiated Cancellations

Cancellation policies vary by service provider and booking type. Generally:

• Airlines: Most airline tickets are non-refundable or subject to substantial cancellation fees
• Hotels: Typically require 24-72 hours notice; policies vary by property
• Tour Packages: Cancellation fees increase as departure date approaches
• Service Fees: Digitap Travel Agency service fees are non-refundable

All cancellation requests must be submitted in writing via email. Cancellations are effective from the date we acknowledge receipt.

6.2 Cancellation by Service Providers

If a service provider cancels your booking, we will:

• Notify you immediately
• Offer alternative arrangements when possible
• Process refunds according to the provider's policy

6.3 Force Majeure

Neither Digitap Travel Agency nor service providers are liable for cancellations or changes due to circumstances beyond reasonable control, including:

• Natural disasters, severe weather, or pandemics
• War, terrorism, or civil unrest
• Government restrictions or travel advisories
• Strikes or labor disputes
• Technical failures or infrastructure problems

Refund eligibility in force majeure situations depends on individual service provider policies.

For complete details on our refund procedures and timelines, please refer to our separate Refund Policy document.

7. Changes and Modifications

7.1 Client-Requested Changes

Changes to confirmed bookings are subject to:

• Availability with service providers
• Service provider change fees and penalties
• Fare differences if applicable
• Additional Digitap Travel Agency service fees

Change requests must be submitted in writing and are not guaranteed. Some bookings are non-changeable.

7.2 Service Provider Changes

Service providers reserve the right to make changes to:

• Flight schedules and routes
• Accommodation assignments
• Tour itineraries
• Vehicle types and transportation arrangements

We will notify you of significant changes as soon as we become aware. Minor changes may occur without notice.

8. Travel Documents and Requirements

8.1 Client Responsibilities

You are solely responsible for:

• Possessing valid passports with at least 6 months validity beyond return date
• Obtaining required visas and entry permits
• Meeting health requirements including vaccinations
• Understanding customs regulations and restrictions
• Arriving at departure points with adequate time
• Complying with all laws and regulations

8.2 Document Verification

While we may provide general guidance on travel document requirements, you must verify current requirements with embassies, consulates, and official government sources. Requirements change frequently, and we cannot guarantee the accuracy or completeness of information provided.

8.3 Denied Entry

We are not responsible for denied boarding or entry due to inadequate documentation. No refunds are provided for services unused due to documentation issues.

9. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Lost, stolen, or delayed baggage
• Travel delays and missed connections
• Personal liability

Travel insurance should be purchased at or shortly after booking to ensure maximum coverage. We can provide information about insurance options, but you are responsible for reading policy terms and ensuring adequate coverage.

10. Liability and Disclaimers

10.1 Limited Liability

Digitap Travel Agency acts only as an intermediary and is not liable for:

• Acts or omissions of service providers
• Flight delays, cancellations, or schedule changes
• Lost or damaged baggage
• Accommodation quality or cleanliness issues
• Food poisoning or illness
• Personal injury, death, or property damage
• Theft or criminal acts
• Natural disasters or force majeure events

10.2 Service Provider Liability

Each service provider operates under its own terms and conditions and liability limits. Claims for issues arising from services provided by third parties must be directed to those providers.

10.3 Maximum Liability

To the extent permitted by law, Digitap Travel Agency's maximum liability for any claim is limited to the total amount you paid to us for the specific services in question, excluding service fees.

10.4 Disclaimer of Warranties

We provide services "as is" without warranties of any kind, express or implied. We do not guarantee that:

• Services will meet your expectations
• Travel will be uninterrupted or error-free
• Information provided is always current and accurate
• Website functionality will be uninterrupted

11. Client Conduct and Responsibilities

11.1 Expected Behavior

You agree to:

• Behave respectfully toward service providers, staff, and other travelers
• Comply with all laws, regulations, and local customs
• Follow reasonable instructions from tour guides and service providers
• Refrain from illegal activities or conduct endangering others
• Respect property and the environment

11.2 Consequences of Misconduct

Service providers may remove clients from services for misconduct, including:

• Violent, threatening, or abusive behavior
• Intoxication affecting safety or comfort of others
• Illegal activities
• Refusal to follow safety instructions

No refunds are provided if you are removed from services due to misconduct.

11.3 Health and Fitness

You must ensure you are physically and mentally fit for planned activities. Inform us of any medical conditions, disabilities, or special requirements that may affect your travel. Some activities have age, health, or fitness restrictions.

12. Intellectual Property

All content on our website, including text, graphics, logos, images, videos, and software, is the property of Digitap Travel Agency or licensed content providers and is protected by copyright and intellectual property laws.

You may not:

• Reproduce, distribute, or republish website content without permission
• Use content for commercial purposes
• Modify or create derivative works
• Remove copyright or proprietary notices

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our Privacy Policy.

We may share your information with service providers as necessary to fulfill bookings. These providers have their own privacy policies governing data use.

14. Communications

By using our services, you consent to receive communications from us via:

• Email for booking confirmations, updates, and customer service
• SMS/text messages for important travel alerts
• Phone calls for booking verification or assistance
• Marketing communications (with your consent)

You can opt out of marketing communications at any time while continuing to receive transactional messages related to your bookings.

15. Dispute Resolution

15.1 Complaints

If you experience issues with our services, please contact us immediately:

• Email: [email protected]
• Phone: +255461133167

We will make reasonable efforts to resolve complaints promptly and fairly.

15.2 Governing Law

These Terms are governed by the laws of Norway, without regard to conflict of law provisions.

15.3 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Norway.

15.4 Mediation

Before pursuing legal action, parties agree to attempt resolution through good faith mediation.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Digitap Travel Agency regarding use of our services and supersede all prior agreements and understandings.

18. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor or affiliated entity.

19. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

20. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

Material changes will be communicated via email to registered users. We encourage you to review these Terms periodically.

21. Contact Information

By using the services of Digitap Travel Agency, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Thank you for choosing Digitap Travel Agency. We look forward to helping you create unforgettable travel experiences!